Frequently Asked Questions
How long does order processing take?
Most orders are processed within 3–5 business days.
How long does shipping take?
Estimated delivery time is usually 7–14 business days depending on destination and logistics conditions.
How can I track my order?
Once your order has been shipped, you will receive a tracking email with the tracking information, if available.
Can I return my item?
Yes, eligible items can be returned within 30 days of delivery. Please review our Refund and Returns Policy for full details.
Do you accept exchanges?
We do not process direct exchanges. The quickest option is to return the eligible item and place a new order.
What if I receive a damaged or wrong item?
Please contact us as soon as possible at Poseidon918@outlook.com with your order details and photos of the issue.
How can I contact customer support?
You can reach us at Poseidon918@outlook.com.